Rental inquiries that never become viewings
Renters ask about a listing at night and message five other places too. The manager who answers first, with a viewing time, gets the tenant.
Text message10:49 pmYes, 2B is free from June 1. See it Thursday or Saturday?
Before and after
The same moment, without it and with it.
Without it
Inquiries answered late, or not at all
- A renter asks about a listing at night.
- The office replies the next afternoon, if at all.
- They've already booked a viewing somewhere else.
With it
Answered in a minute, followed up, booked
- Every inquiry gets an answer within a minute.
- Two polite follow-ups if they go quiet, then it stops.
- The viewing is booked, with a reminder the day before.
How it works
Every inquiry, followed up to a viewing.
The renter hears back in a minute and never has to chase, and the leasing team sees booked viewings instead of a pile of messages.
If she goes quiet
- 10:48 pmPriya asks on Zillow“Is the 2-bed on Elm St still available?”
- 10:49 pmA text and an email$1,850 a month, free June 1, and two viewing times
- Next dayA friendly follow-upBy text, if she hasn't replied
- Day 3One last emailOnly if she's still quiet. Then it stops.
When she replies
- She replies“Saturday works for me”Read, and matched to a time
- BookedViewing: Sat 11:00 am2B at 88 Elm St
- The day beforeA reminderSo the viewing isn't forgotten
- SavedAdded to AppFolioPriya, the unit and every message
- The same answers for every renter (fair housing)
- Two follow-ups at most
- STOP always works
The hard moments
What it gets right when it matters.
The moments where a simple tool goes wrong, and what this one does instead.
The unit was just leased
It says so, and offers similar homes in the same area and price range.
The result
What your business gets.
- Every inquiry answered within a minute, at any hour
- Follow-ups sent without anyone remembering to
- Viewings booked, each with a reminder
- Every renter in the leasing software
The rules it always follows
- 1Every renter gets the same answers and the same rules (fair housing).
- 2Two follow-ups at most, then it stops.
- 3It texts only renters who gave their number, and STOP always works.
- 4Rent and fees come only from the listing itself.
How it works inside, one step at a timeEach box is one thing it does by itself, and what it does when something goes wrong.See every stepHide the steps
How a rental inquiry at night becomes a booked viewing.
What happens, in order- Step 1: A renter asks. Zillow or the website, about one listing.
- Step 2: Checks the listing. Still free? The rent, the move-in date, the rules.If something goes wrong: Leased: similar homes offered.
- Step 3: Replies in a minute. Text and email, with two viewing times.
- Step 4: Waits for an answer. Follows up on day 2 and day 3, then stops.
- Step 5: Reads the reply. A time, a question or a no.If something goes wrong: A question it can't answer: the leasing agent.
- Step 6: Books the viewing. Google Calendar, with a reminder the day before.
- Step 7: Adds the renter. AppFolio or Buildium, with every message.
- Step 8: The agent shows the home. The renter, the unit and the time.
Tap “If something goes wrong” on a step to see what it does next.
Works with
- Zillow
- Gmail
- Google Calendar
- AppFolio
