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Review requests · Plumbing

Happy customers who never leave a review

Most customers will leave a review if someone asks. But once the van has left nobody remembers to, and the newest review on Google is months old.

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Text message4:30 pmThanks for having us today! Would you leave us a Google review?

What we built · AI automation

Google reviews on autopilot, asked after every job

After every finished job it sends the customer one polite text asking for a Google review, with one reminder. Every reply goes to the owner, and each new review gets a drafted reply.

  1. Step 1A job is marked done
  2. Step 2A thank-you text with a review link
  3. Step 3Every reply passed to the owner

A case study. We set it up for a business like this one, then connect it to your own number, tools and rules, and you see it working before any customer does.

Review requestsExample
ResultEvery job asked, replies passed on, each review answered

Before and after

The same moment, without it and with it.

Without it

Great jobs, and no new reviews

  • The van leaves, and nobody asks for a review.
  • The newest review on Google is months old.
  • An unhappy customer's text sits unread.

With it

Every customer asked, kindly, after every job

  • Every finished job gets one polite review request.
  • One reminder three days later, then it stops.
  • Every reply reaches the owner the same day.

How it works

From a finished job to a fresh review.

Every customer gets the same polite ask, and the owner sees every reply and every new review.

One finished job · Linda P.

The job day

Never after 8 pm2 hours later2:30 pmJob done in Jobber4:30 pmReview request sent

Hi Linda, thanks for having us today! If you have a minute, would you leave us a Google review? It really helps.Review us on Google

The same ask for everyone

Every customer, happy or not, gets the same polite text. Nothing is offered in return.

  1. Day 3One reminderOnly if no review yet. Then it stops.
  2. Any replyStraight to the ownerA problem reaches them the same day.
  3. A new reviewA reply draftedOn Google Business Profile, posted once the owner approves.

The hard moments

What it gets right when it matters.

The moments where a simple tool goes wrong, and what this one does instead.

The rule it followsRuns by itself1 / 4
If

A customer replies with a complaint

Then

The owner gets it at once, to call them and put it right. Nobody is ever kept from leaving a review.

The result

What your business gets.

  • A review request after every job, without anyone remembering
  • Every customer asked the same way, within Google's rules
  • Every reply and complaint passed to the owner
  • A drafted reply ready for each new review

The rules it always follows

  1. Every customer gets the same request, never only the happy ones (Google's review policy).
  2. Nothing is offered in return for a review.
  3. One reminder at most, and STOP always works.
  4. Replies to reviews go up only after the owner approves them.
How it works inside, one step at a timeEach box is one thing it does by itself, and what it does when something goes wrong.See every stepHide the steps

Workflow

How a finished job becomes a review request, and every reply reaches the owner.

What happens, in order
  1. Step 1: A job is marked done. Jobber: the customer, the job, their number.
  2. Step 2: Checks who to ask. Not asked in the last six months, agreed to texts.
    If something goes wrong: No text consent: an email instead.
  3. Step 3: Waits two hours. And never after 8 pm.
  4. Step 4: Asks for a review. One text with the Google review link.
  5. Step 5: One reminder. Three days later, only if no reply.
  6. Step 6: Reads each reply. A thank-you, a question or a problem.
    If something goes wrong: A problem: straight to the owner.
  7. Step 7: The owner sees replies. Problems the same day, to put right.
  8. Step 8: Drafts review replies. Google Business Profile, after the owner approves.

Tap “If something goes wrong” on a step to see what it does next.

Works with

  • Jobber
  • Google Business Profile

  • We set it up on your own job software, phone number and Google Business Profile, in your own words. You check the messages and approve them before any customer gets one.

  • Yes. What Google forbids is asking only happy customers or giving anything in return, so this asks everyone the same way.

  • Yes. It starts from the software you use, such as Jobber, when a job is marked done.

  • No. It drafts each reply, and the owner approves it before it goes up.

Keep reading

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