Tenant repairs on WhatsApp: sorted, booked and tracked
Set up for your business, in your own accounts.
Tenants report repairs on WhatsApp with a photo. It sends safety steps, opens the work order, books a plumber and keeps the tenant posted until the job is closed.
01The problem
Repair requests lost in texts and calls.
A tenant in Unit 4B sends a WhatsApp photo of water under the kitchen sink. Within a minute they know to turn the valve and put a bowl under the drip, the work order is open in Buildium and Rapid Plumbing is booked for 3:00 pm. When the job is done, its photos and invoice go on the work order for the owner.
02How it works
A repair, tracked from photo to invoice.
The tenant sees each step on WhatsApp, and the owner sees the closed job with its photos and invoice.
RepairWater under the kitchen sink · Unit 4B
Closed, with photos and invoice
Please turn the valve under the sink clockwise and put a bowl under the drip.
Sorted7:10 am
Logged: water under the kitchen sink, Unit 4B. A plumber is being booked now.
Work order7:11 am
Rapid Plumbing will be with you today at 3:00 pm.
Plumber booked7:14 am
Your plumber is on the way, with you by 3:00 pm.
On the way2:45 pm
All fixed. Reply here if you see any more water.
Closed4:05 pm
Built with
- WhatsApp Business
- OpenAI
- Buildium
- Google Calendar
- n8n
03What you get
What your business gets.
Repairs sorted by urgency the moment they arrive
Work orders opened with the photo and the unit
Tenants kept posted without calling the office
Closed jobs with photos and invoices for the owner
When it gets hard
Water through the ceiling at night
It sends the safety steps and calls the on-call vendor and the manager, not just a message.
The photo is unclear
It asks one simple question back, like “Is water still coming out?”, before sorting it.
The vendor can't make it
It books the next vendor on the list and tells the tenant the new time.
We set it up on your own WhatsApp Business number, with your own properties, vendors and rules in Buildium. You check it and approve it before any tenant uses it.
No. It works in the WhatsApp they already use, from the property's own business number.
They get the same steps and updates by text message instead.
We build it on the software you use, such as Buildium, so every work order lands where your team already works.
05More projects
More automations.
Next step
Want something like this for your business?
Tell us what is slowing your business down. A 30-minute call, then a written plan and a fixed quote. No obligation.