The estimator drives over, and nobody's home
Customers book an in-home moving estimate, then forget or get busy. The estimator drives across town to a locked door, and the move goes to someone else.
Text message4:10 pmSorry we missed you. Pick a new time: Fri 10, Fri 3 or Sat 9.
Before and after
The same moment, without it and with it.
Without it
A long drive to a locked door
- The customer books a visit, then forgets it.
- The estimator drives across town to nobody.
- Nobody follows up, and the job goes elsewhere.
With it
Reminded twice, and rebooked in one tap
- A reminder goes out the day before and two hours before.
- A missed visit gets three new times by text.
- The customer rebooks in one tap, and the calendar updates itself.
How it works
Before the visit, and after a missed one.
Reminders help the customer remember, and a missed visit turns into a new time instead of a lost job.
Before the visit
- A reminder by textC to confirm R for a new time
- No reply? One moreTwo hours before the visit
4:10 pm · nobody home
The estimator taps No-showAfter a missed one
- Three new times, by textFri 10 amFri 3 pmSat 9 am
- Kevin picks Sat 9 am
- Calendar updated, estimator told
No answer? One more try the next day, then the office calls.
The hard moments
What it gets right when it matters.
The moments where a simple tool goes wrong, and what this one does instead.
The customer replies R for a new time
They get three free times right away, before anyone drives over.
The result
What your business gets.
- A reminder before every visit, without anyone sending it
- Missed visits rebooked, not forgotten
- The estimator told the moment a visit moves
- Every reminder and reply kept on the booking
The rules it always follows
- 1Two reminders at most before each visit.
- 2Only free times from the real calendar are offered.
- 3It texts only customers who agreed to texts, and STOP always works.
- 4After two tries, a person from the office takes over.
How it works inside, one step at a timeEach box is one thing it does by itself, and what it does when something goes wrong.See every stepHide the steps
How a booked visit is remembered, and a missed one rebooked.
What happens, in order- Step 1: A visit is booked. Google Calendar or Calendly: who, where and when.
- Step 2: Reminder the day before. A text: confirm, or ask for a new time.
- Step 3: Waits for a reply. No reply: a second reminder 2 hours before.
- Step 4: The estimator taps No-show. Nobody home at the visit time.
- Step 5: Finds new times. Three free times from the calendar.
- Step 6: Offers them by text. One tap to pick a time.If something goes wrong: No answer: the office calls.
- Step 7: Rebooks the visit. The calendar updated, the estimator told.
Tap “If something goes wrong” on a step to see what it does next.
Works with
- Google Calendar
- Calendly
