Locked out at 11 pm, and nobody answers
Guests message about the door code, the Wi-Fi and checkout at every hour of the stay. A slow reply means a guest stuck outside, and a worse review.
WhatsApp11:04 pmPress the lock logo first, then your code and the check mark.
Before and after
The same moment, without it and with it.
Without it
Guests locked out, waiting for the host
- Guests message at 11 pm: the keypad won't open.
- The host is asleep, or busy with another booking.
- A long wait outside ends up in the review.
With it
Answered in seconds, at any hour
- Every message is answered in seconds, at any hour.
- Door, Wi-Fi and checkout questions are sorted from the house's own guide.
- Anything it can't fix reaches the host by phone, right away.
How it works
A whole stay, every message answered.
From the check-in guide to the thank-you, the guest gets an answer in seconds, and the host only hears about what needs them.
Arrival dayThe check-in guide
Your check-in guide: the door code, parking and Wi-Fi.
11:04 pmA door that won't open
We're outside but the keypad won't open
Press the lock logo first, then your code and the check mark.
SundayA late checkout
Can we check out late on Sunday?
No arrival on Sunday
Yes, you can stay until 1:00 pm, no charge.
Day after checkoutA thank-you
Thanks for staying at the lake house! A review on Airbnb would mean a lot.
The host gets a call, not just a messageAnything it can't fix, right away
- A door that still won't open
- A leak
- A noise complaint
The hard moments
What it gets right when it matters.
The moments where a simple tool goes wrong, and what this one does instead.
The momentThe door still won't open
What it doesIt calls the host or the cleaner on duty right away, and tells the guest who is coming.
The result
What your business gets.
- Guests answered in seconds, day and night
- Only the messages that need the host reach the host
- Early check-ins and late checkouts handled from the calendar
- A thank-you and a review link after every stay
The rules it always follows
- 1The door code goes only to the booked guest, on arrival day.
- 2Anything about safety reaches the host by phone, not just a message.
- 3Early check-ins and late checkouts come only from the booking calendar.
- 4Every guest gets the same thank-you, with nothing offered for a review.
How it works inside, one step at a timeEach box is one thing it does by itself, and what it does when something goes wrong.See every stepHide the steps
How a guest's message is answered, from arrival day to the review.
What happens, in order- Step 1: A guest messages. Airbnb or WhatsApp, at any hour.
- Step 2: Reads the message. What they need, and how urgent.If something goes wrong: Not sure: asks the host.
- Step 3: Answers from the guide. The house's own check-in guide and rules.
- Step 4: Checks the calendar. Hostaway: who arrives next.If something goes wrong: A clash: offers the latest free time.
- Step 5: Calls the host. A door, a safety worry or anything broken.
- Step 6: Replies to the guest. In seconds, in the same chat.
- Step 7: Saves it on the booking. Every message on the reservation.
- Step 8: Thanks them after. A review link, the day after checkout.
Tap “If something goes wrong” on a step to see what it does next.
Works with
- Hostaway
- WhatsApp Business
