Phone agent that sends a plumber and confirms on WhatsApp
Set up for your business, in your own accounts.
It answers the company's phone day and night, helps the caller stop the water, sends the nearest free plumber and confirms it on WhatsApp, with every call written down for the office.
01The problem
A burst pipe at 2 am.
Phone call
A pipe has burst under Sam's sink, water is spreading across the kitchen floor, and the office is closed. The AI answers at once, talks him through turning off the valve and sends Dan's team, the nearest plumbers free tonight. Before he hangs up, Sam has a WhatsApp: they'll be with him by 2:40.
02How it works
The night, minute by minute.
From the first ring to the knock on the door, all of it happens while the office is asleep.
The office is closed and 2 of 6 plumbers are on call tonight. The phone still answers on the first ring.
- 2:07 amAnswers the call
A calm, natural voice picks up on the company's own number, day or night.
- 2:08 amMakes it safe first
It tells the caller how to turn off the water. A smell of gas gets leave-the-house steps instead.
- 2:09 amFinds a free plumber
It checks who is on call tonight, what they can fix and how far away they are.
- 2:10 amSends the team
The nearest free team gets the job, and the customer gets a WhatsApp with who is coming and when.
- 2:11 amWrites it all down
The call summary, the address and the arrival time are saved for the office.
- 2:40 amAt the door
Dan's team arrives with the water already off. The office reads the whole call in the morning.
Built with
- Retell AI
- Twilio
- Google Calendar
- WhatsApp Business
- n8n
03What you get
What your business gets.
Every call answered, nights and weekends included
Emergencies passed straight to the plumber on call
Customers told who is coming and when
A written record of every call
When it gets hard
The on-call plumber doesn't pick up
If nobody accepts the job within a few minutes, it goes to the next team, then to the owner. An emergency never waits on one phone.
The caller smells gas
It stops everything else: leave the house, don't touch light switches, call the gas company from outside. No talk of booking.
It isn't really an emergency
A dripping faucet at midnight is booked for the morning, so the on-call team is only woken for real emergencies.
We set it up on your own phone number, with your own on-call schedule, prices and safety rules. You check it and approve it before any customer calls.
Yes. It says so when it answers, and anyone who asks for a person is put through or called back.
Usually, yes. We connect it to the scheduling or job software you use, or to a simple shared sheet if you have none.
Yes. Each customer gets the confirmation the way they prefer: a text, or WhatsApp if they use it. In the US, a text is what most people expect.
05More projects
More AI assistants.
Next step
Want something like this for your business?
Tell us what is slowing your business down. A 30-minute call, then a written plan and a fixed quote. No obligation.